When a camera won't match cleanly

If a clip resists matching, it is usually the reference or the selection, not the camera. What to check, and what to send.

Most "MOVON cannot match my camera" reports turn out to be the reference or the selection. This page is the short checklist, then what to send if the match still misses.

Check these two first

1. The reference

The reference is the target every selected clip is pulled toward, so its flaws become every clip's flaws. A reference with a color cast, crushed exposure, or a heavy in-camera look drags the whole match with it.

Pick one with clean whites, honest exposure, and the skin the project wants to keep. Then match again.

2. The selection

Open the panel and look at what was actually matched. Clips that were never meant to look the same, a night interior and a daylight exterior in one pass, ask for a single look that fits neither.

Take the outliers out and match them in their own pass.

Most reports never make it past these two.

When the match still misses

Next stop is Match looks wrong, which walks the three in-product fixes in order: intensity, reference, scene isolation. Try those before sending a report.

What to send

The homepage Contact form reaches MOVON Labs directly. A useful report has:

• Two short clips, 5 to 10 seconds each: the reference and the clip that missed. Original camera files if you can.
• A screenshot of the MOVON panel showing the selection and the reference pick.
• The camera models of the two clips, if you know them.
• Your Mac model and macOS version (Apple menu → About This Mac).
• One sentence on what "off" means here. Skin too warm? Whites pulled green? Saturation gone?

Two clips, a screenshot, and one sentence are usually enough. Longer write-ups are welcome but not needed.

What happens to the report

Your matches are never used to train the model. If you attach clips to a bug report, they are used only to fix the problem you reported.

Most reports get a reply the same week, with either a workaround or a flag for the next build. Anything you send stays private to MOVON Labs.